Question 1

What areas do you deliver to?

Accepted Answer

Canggu, Seminyak, Ubud, Sanur, Denpasar, Uluwatu, Jimbaran, Bukit. Outside this list? Reach out — if your address is close, we'll often find a way.

Question 2

How does delivery work in Bali?

Accepted Answer

We deliver weekly across our coverage area. Pick your preferred delivery day during signup. Most subscriptions go out on Monday so the flowers are fresh through the weekend.

Question 3

What if I'm not home during delivery?

Accepted Answer

Not a problem. Leave drop-off instructions during checkout, or we'll coordinate with your villa staff or building security. Bouquets are wrapped to survive a few hours waiting at the door.

Question 4

Do ceremonies and temple days affect delivery?

Accepted Answer

Yes — on Nyepi we don't deliver at all (Bali shuts down by law). On major ceremony days like Galungan we may shift the route by a day. We notify subscribers in advance whenever this happens.

Question 5

Can I pause or cancel my subscription?

Accepted Answer

Yes — pause, skip, or cancel anytime from your dashboard. Travelling for two weeks? Just pause and resume when you're back. No phone calls or emails required.

Question 6

What cadences do you offer?

Accepted Answer

Weekly, fortnightly, or monthly. Weekly is most popular — it's the cadence flowers actually need to feel like a constant in your home.

Question 7

Can I change my plan size or frequency?

Accepted Answer

Yes. Change cadence or arrangement size from your dashboard. Changes apply from the next billing cycle.

Question 8

Can I gift a subscription to someone?

Accepted Answer

Yes — sign up with the recipient's delivery address and your own card. We'll include a personalised note with each delivery if you provide one.

Question 9

How long do the flowers last?

Accepted Answer

7-10 days with proper care. We include a care card with every delivery. If a stem doesn't last 5 days, message us — we'll make it right.

Question 10

Are the flowers locally sourced?

Accepted Answer

Mostly, yes. We work directly with growers in Bali for seasonal blooms. Some specialty stems (peonies, tulips) are imported when in season elsewhere — we always pick the freshest origin available that week.

Question 11

Can I choose specific flowers?

Accepted Answer

Subscriptions are florist-curated for freshness — we pick the best of what's in season each week. For one-off orders or events, we can build to a specific palette or flower list.

Question 12

Any tips for keeping them fresh in Bali heat?

Accepted Answer

Keep them out of direct sun, change the water every 2 days, and re-cut stems at an angle every few days. Avoid placing the vase next to fruit (the ethylene shortens vase life).

Question 13

How much does it cost?

Accepted Answer

Subscriptions start from Rp 250,000 per delivery. Final price depends on arrangement size and cadence. No setup or delivery fee within our standard zones.

Question 14

What payment methods do you accept?

Accepted Answer

Indonesian e-wallets (GoPay, OVO, DANA) and Visa/Mastercard credit and debit cards via Xendit. International cards welcome.

Question 15

How does subscription billing work?

Accepted Answer

You're charged automatically before each delivery using your stored payment method. If a payment fails, we retry and notify you — no surprise interruptions.

Question 16

How do I get in touch?

Accepted Answer

WhatsApp is fastest — find the link in our footer. Email also works (we usually reply within a few hours during business days).

Question 17

Something arrived damaged. What do I do?

Accepted Answer

Send us a photo on WhatsApp within 24 hours of delivery. We'll send a replacement, refund the delivery, or credit the next one — whichever you prefer.

Частые вопросы

Доставка

Подписки

Цветы и уход

Оплата и цены

Поддержка

Частые вопросы

Доставка

В какие районы вы доставляете?

Как устроена доставка на Бали?

А если меня не будет дома во время доставки?

Влияют ли церемонии и храмовые дни на доставку?

Подписки

Можно ли поставить подписку на паузу или отменить её?

Какие интервалы доставки вы предлагаете?

Можно ли изменить размер букета или частоту доставки?

Можно ли подарить подписку?

Цветы и уход

Как долго стоят цветы?

Цветы местные?

Можно ли выбрать конкретные цветы?

Есть советы, как сохранить цветы свежими в жару на Бали?

Оплата и цены

Сколько это стоит?

Какие способы оплаты вы принимаете?

Как происходит оплата подписки?

Поддержка

Как с вами связаться?

Букет приехал повреждённым. Что делать?