Question 1

What areas do you deliver to?

Accepted Answer

We currently deliver to Munggu, Tumbak Bayuh, Pererenan, Canggu, Tibubeneng, Dalung, Kerobokan and Seminyak. Just outside our delivery area? Get in touch. If you're nearby, we can often make it work.

Question 2

How does delivery work in Bali?

Accepted Answer

We deliver fresh flowers weekly across our delivery area. All individual subscriptions are delivered on Mondays, so your flowers stay fresh throughout the week and into the weekend. For special requests or business enquiries, get in touch — we'll be happy to see what we can do.

Question 3

What if I'm not home during delivery?

Accepted Answer

Not a problem. Leave drop-off instructions during checkout, or we'll coordinate with your villa staff or building security. Bouquets are wrapped to survive a few hours waiting at the door.

Question 4

Do ceremonies and temple days affect delivery?

Accepted Answer

Yes — on Nyepi we don't deliver at all (Bali shuts down by law). On major ceremony days like Galungan we may shift the route by a day. We notify subscribers in advance whenever this happens.

Question 5

Can I pause or cancel my subscription?

Accepted Answer

Yes — pause, skip, or cancel anytime from your dashboard. Travelling for two weeks? Just pause and resume when you're back. No phone calls or emails required.

Question 6

What cadences do you offer?

Accepted Answer

Weekly, fortnightly, or every 4 weeks. Weekly is most popular — it's the cadence flowers actually need to feel like a constant in your home.

Question 7

Can I change my plan size or frequency?

Accepted Answer

Yes. Change cadence or arrangement size from your dashboard. Changes apply from the next billing cycle.

Question 8

Can I gift a subscription to someone?

Accepted Answer

Yes — sign up with the recipient's delivery address and your own card. We'll include a personalised note with each delivery if you provide one.

Question 9

How long do the flowers last?

Accepted Answer

Our flowers typically last 7–10 days with proper care. Every delivery includes flower food and a care card to help you get the most out of your bouquet. You can also check out our flower care guide for tips specifically adapted to Bali's tropical climate.

Question 10

Are the flowers locally sourced?

Accepted Answer

Mostly, yes. We work directly with growers in Bali for seasonal blooms. Some specialty stems (peonies, tulips) are imported when in season elsewhere — we always pick the freshest origin available that week.

Question 11

Can I choose specific flowers?

Accepted Answer

Subscriptions are florist-curated for freshness — we pick the best of what's in season each week. For one-off orders or events, we can build to a specific palette or flower list.

Question 12

Any tips for keeping them fresh in Bali heat?

Accepted Answer

Keep them out of direct sun, change the water every 2 days, and re-cut stems at an angle every few days. Avoid placing the vase next to fruit (the ethylene shortens vase life).

Question 13

How much does it cost?

Accepted Answer

Subscriptions start from Rp 250,000 per delivery. Final price depends on arrangement size and cadence. No setup or delivery fee within our standard zones.

Question 14

What payment methods do you accept?

Accepted Answer

Indonesian e-wallets (GoPay, OVO, DANA) and Visa/Mastercard credit and debit cards via Xendit. International cards welcome.

Question 15

How does subscription billing work?

Accepted Answer

You're charged automatically before each delivery using your stored payment method. If a payment fails, we retry and notify you — no surprise interruptions.

Question 16

How do I get in touch?

Accepted Answer

WhatsApp is fastest — find the link in our footer. Email also works (we usually reply within a few hours during business days).

Question 17

Something arrived damaged. What do I do?

Accepted Answer

A little variation is natural with fresh flowers, but your bouquet should arrive looking beautiful. If something isn't right, send us a photo on WhatsApp within 24 hours of delivery, and we'll find the best way to make it right.

Veelgestelde vragen

Bezorging

Abonnementen

Bloemen & Verzorging

Betalingen & Prijzen

Support

Als eerste elke nieuwe drop zien.

@heyflower op Instagram

Veelgestelde vragen

Bezorging

Naar welke gebieden bezorgen jullie?

Hoe werkt bezorging op Bali?

Wat als ik niet thuis ben tijdens de bezorging?

Hebben ceremonies en tempeldagen invloed op de bezorging?

Abonnementen

Kan ik mijn abonnement pauzeren of opzeggen?

Welke bezorgfrequenties bieden jullie aan?

Kan ik mijn pakketgrootte of frequentie aanpassen?

Kan ik een abonnement cadeau geven?

Bloemen & Verzorging

Hoe lang blijven de bloemen mooi?

Zijn de bloemen lokaal geteeld?

Kan ik specifieke bloemen kiezen?

Tips om bloemen vers te houden in de Balinese hitte?

Betalingen & Prijzen

Wat kost het?

Welke betaalmethodes accepteren jullie?

Hoe werkt de facturatie van abonnementen?

Support

Hoe kan ik contact opnemen?

Er is iets beschadigd aangekomen. Wat nu?

Als eerste elke nieuwe drop zien.

@heyflower op Instagram