Please read these terms carefully before using heyflower services
Last updated: November 26, 2025
By accessing and using heyflower's website and services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.
heyflower offers weekly, fortnightly, and monthly flower delivery subscriptions. You can choose from different bouquet sizes and subscription durations during checkout.
By subscribing, you authorize us to charge your payment method automatically on a recurring basis according to your chosen subscription cadence. You will be charged in advance for each billing cycle.
You can pause, modify, or cancel your subscription at any time through your account dashboard. Changes must be made at least 48 hours before your next scheduled delivery.
We currently deliver to specific areas in Bali including Seminyak, Canggu, Ubud, Sanur, Uluwatu, Jimbaran, and Nusa Dua. Delivery availability may vary by location.
Deliveries are made according to your chosen subscription cadence. We will notify you of your delivery day during checkout. Specific delivery times may vary but typically occur between 9 AM and 5 PM.
If delivery cannot be completed due to incorrect address, inaccessibility, or recipient unavailability after reasonable attempts, you may be charged for the delivery. We recommend providing clear delivery instructions in your account.
All prices are listed in Indonesian Rupiah (IDR). Prices are subject to change with 30 days' notice. Current subscribers will maintain their pricing for the duration of their active subscription term.
We accept major credit cards, debit cards, and other payment methods as displayed during checkout. You are responsible for ensuring your payment information is current and valid.
Refunds are issued on a case-by-case basis. If you receive damaged or unsatisfactory flowers, please contact us within 24 hours of delivery with photographic evidence. We will either replace your bouquet or issue a credit to your account.
You may cancel your subscription at any time. Cancellations take effect at the end of your current billing period. No refunds will be provided for partial billing periods.
We reserve the right to cancel or suspend your subscription if payment fails, if you violate these terms, or if we can no longer deliver to your location.
Flower arrangements are subject to seasonal availability. While we strive to match the colors and styles shown in our photos, actual bouquets may vary based on available blooms. All substitutions will be of equal or greater value and aesthetic quality.
heyflower is not liable for delays or failures in delivery due to circumstances beyond our control, including but not limited to: natural disasters, traffic conditions, religious ceremonies, public holidays, or government restrictions. We are not responsible for the longevity of flowers once delivered.
Your use of heyflower is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.
We reserve the right to modify these terms at any time. We will notify active subscribers of material changes via email or through their account dashboard. Continued use of our services after changes constitutes acceptance of the modified terms.
If you have any questions about these Terms and Conditions, please contact us: