Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: November 26, 2025

1. Information We Collect

1.1 Personal Information

When you create an account or place an order, we collect information including:

  • Name and contact information (email, phone number)
  • Delivery address
  • Payment information (processed securely by our payment provider)
  • Order history and preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • Device and browser information
  • IP address and location data
  • Cookies and similar tracking technologies
  • Pages viewed and interactions with our website

2. How We Use Your Information

We use your information to:

  • Process and fulfill your flower delivery orders
  • Manage your subscription and account
  • Send order confirmations and delivery updates
  • Provide customer support
  • Process payments and prevent fraud
  • Improve our services and website experience
  • Send marketing communications (with your consent)
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

3.1 Service Providers

Third-party companies that help us operate our business, including payment processors, delivery partners, email service providers, and analytics providers.

3.2 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or government request.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. Cookies help us:

  • Remember your preferences and settings
  • Keep you signed in to your account
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes:

  • Encryption of sensitive data during transmission
  • Secure storage systems with access controls
  • Regular security assessments and updates
  • Staff training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Export your data in a portable format
  • Withdraw consent for marketing communications
  • File a complaint with a data protection authority

To exercise these rights, please contact us at [email protected]

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you close your account, we will delete or anonymize your information unless we are required to retain it for legal, regulatory, or business purposes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Indonesia. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through a prominent notice on our website. Your continued use of our services after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this privacy policy or how we handle your personal information, please contact us:

Email: [email protected]

Phone: +62 851-9048-4906

WhatsApp: +62 851-9048-4906