Question 1

What areas do you deliver to?

Accepted Answer

Canggu, Seminyak, Ubud, Sanur, Denpasar, Uluwatu, Jimbaran, Bukit. Outside this list? Reach out — if your address is close, we'll often find a way.

Question 2

How does delivery work in Bali?

Accepted Answer

We deliver weekly across our coverage area. Pick your preferred delivery day during signup. Most subscriptions go out on Monday so the flowers are fresh through the weekend.

Question 3

What if I'm not home during delivery?

Accepted Answer

Not a problem. Leave drop-off instructions during checkout, or we'll coordinate with your villa staff or building security. Bouquets are wrapped to survive a few hours waiting at the door.

Question 4

Do ceremonies and temple days affect delivery?

Accepted Answer

Yes — on Nyepi we don't deliver at all (Bali shuts down by law). On major ceremony days like Galungan we may shift the route by a day. We notify subscribers in advance whenever this happens.

Question 5

Can I pause or cancel my subscription?

Accepted Answer

Yes — pause, skip, or cancel anytime from your dashboard. Travelling for two weeks? Just pause and resume when you're back. No phone calls or emails required.

Question 6

What cadences do you offer?

Accepted Answer

Weekly, fortnightly, or monthly. Weekly is most popular — it's the cadence flowers actually need to feel like a constant in your home.

Question 7

Can I change my plan size or frequency?

Accepted Answer

Yes. Change cadence or arrangement size from your dashboard. Changes apply from the next billing cycle.

Question 8

Can I gift a subscription to someone?

Accepted Answer

Yes — sign up with the recipient's delivery address and your own card. We'll include a personalised note with each delivery if you provide one.

Question 9

How long do the flowers last?

Accepted Answer

7-10 days with proper care. We include a care card with every delivery. If a stem doesn't last 5 days, message us — we'll make it right.

Question 10

Are the flowers locally sourced?

Accepted Answer

Mostly, yes. We work directly with growers in Bali for seasonal blooms. Some specialty stems (peonies, tulips) are imported when in season elsewhere — we always pick the freshest origin available that week.

Question 11

Can I choose specific flowers?

Accepted Answer

Subscriptions are florist-curated for freshness — we pick the best of what's in season each week. For one-off orders or events, we can build to a specific palette or flower list.

Question 12

Any tips for keeping them fresh in Bali heat?

Accepted Answer

Keep them out of direct sun, change the water every 2 days, and re-cut stems at an angle every few days. Avoid placing the vase next to fruit (the ethylene shortens vase life).

Question 13

How much does it cost?

Accepted Answer

Subscriptions start from Rp 250,000 per delivery. Final price depends on arrangement size and cadence. No setup or delivery fee within our standard zones.

Question 14

What payment methods do you accept?

Accepted Answer

Indonesian e-wallets (GoPay, OVO, DANA) and Visa/Mastercard credit and debit cards via Xendit. International cards welcome.

Question 15

How does subscription billing work?

Accepted Answer

You're charged automatically before each delivery using your stored payment method. If a payment fails, we retry and notify you — no surprise interruptions.

Question 16

How do I get in touch?

Accepted Answer

WhatsApp is fastest — find the link in our footer. Email also works (we usually reply within a few hours during business days).

Question 17

Something arrived damaged. What do I do?

Accepted Answer

Send us a photo on WhatsApp within 24 hours of delivery. We'll send a replacement, refund the delivery, or credit the next one — whichever you prefer.

Questions fréquentes

Livraison

Abonnements

Fleurs & Entretien

Paiements & Tarifs

Assistance

Questions fréquentes

Livraison

Dans quelles zones livrez-vous ?

Comment fonctionne la livraison à Bali ?

Et si je ne suis pas chez moi au moment de la livraison ?

Les cérémonies et jours de temple affectent-ils la livraison ?

Abonnements

Puis-je mettre en pause ou annuler mon abonnement ?

Quelles fréquences proposez-vous ?

Puis-je changer la taille ou la fréquence de mon abonnement ?

Puis-je offrir un abonnement à quelqu'un ?

Fleurs & Entretien

Combien de temps les fleurs durent-elles ?

Les fleurs sont-elles d'origine locale ?

Puis-je choisir des fleurs précises ?

Des conseils pour garder les fleurs fraîches sous la chaleur balinaise ?

Paiements & Tarifs

Combien ça coûte ?

Quels moyens de paiement acceptez-vous ?

Comment fonctionne la facturation de l'abonnement ?

Assistance

Comment vous contacter ?

Quelque chose est arrivé abîmé. Que faire ?